True North Restoration has roots going back to 1985 when our founder, Jay Peters, started Spectrum Restoration in St. Louis, MO. Raymond Donat initially founded the Southwest, MO location in 2015 and started a second location just south of our Denver HQ in 2019 in Colorado Springs, CO. Both locations rebranded as True North Restoration in 2021 as the company shifted towards a national franchise model.
After waking up to a flooded basement and crawl space I was lucky to have the expertise of Fernando and his team for the water mitigation process. That was followed up by the excellent service of Nestor and his team for the asbestos abatement. Thank you Spectrum Cleaning and Restoration for your very professional quality service!
A great company, Project Manager, Audrey walked me thru the process & explained everything. We had a pipe break, they were here very quickly & made a bad situation much easier. HIGHLY recommend this wonderful company & terrific team!!
HIGHLY RECOMMEND THIS COMPANY!!! I can’t say enough about them. They were extremely professional, trustworthy. efficient, timely, and knowledgeable. Our sump pump failed and had water damage in the basement. They were responsive and took great care of us. Each day, they showed up on time and explained everything they were doing. Their supervisor Fernando came in to check on the work and answered any questions we had. If you need to hire a company for water damage, Covid-19 disinfection, remove asbestos or mold, or treat the effects of smoke, heat and residues by fire, caused by fire they’re your guys!
It was a pleasure to work with Spectrum on our mold removal. Communication was easy with great response times. All workers were courteous, timely and respectful of the home. They were sure to say goodbye to "fill me in" on their work and what to expect next. Workmanship was excellent. I would use them again.
Nathan from Spectrum Cleaning & Restoration did a fantastic job on our mold mitigation. He was professional and took the time to explain every step of the process as well as the timeline for his work. He did a fantastic job and was professional and thoughtful throughout. We had quite the shock finding a huge mold issue in a house we hadn't even moved into yet but luckily Spectrum was recommended to us and they did an excellent job. It was great to work with Nathan at our house and Matt and Kelsey in their office during such a stressful and challenging time. I truly appreciate the kindness and consideration we were afforded by this company and I highly recommend them.
Spectrum was great from start to finish. They helped me coordinate between the plumber and the remodeler. They spend as much time as I needed to explain things to me and make sure that the coordination was going smoothly. They also worked with my insurance company so that I got the proper reimbursement. Hopefully I will not need to use them again but if I did they would be the ones I call.
Had 2 rugs cleaned by Spectrum and they came out great. Had talked to Matt just before COVID started and then it hit and he was great in communicating and once things settled down a bit they came by and picked up the rugs, cleaned them and delivered them back. Very happy with the service
Could not recommend Spectrum more highly! I was overwhelmed by the whole insurance claim process but Leighton from the Northern Colorado office made the whole thing so easy and took care of everything. He worked with me and my insurance and took care of the damage in my home with complete professionalism. These guys do it all from start to finish and they treat you like a real person, not just another job. I hope I don't have to but I'll use Spectrum in a heartbeat in the future and I'll be recommending them to everyone I know!
We hand a new commercial job flood leaving us with several inches of water throughout the space. I made a call and Justin answered immediately. Justin was the first to arrive and his crew shortly after. This all came together in less than an hour. I was amazed at how well everything cleaned up. I would recommend them to anyone. Very pleased with their service.
Agent on the phone when I called was very helpful and informative. Was able to schedule within a few days which was wonderful. Two cleaning professionals came to clean our carpets and they did a fantastic job. I would recommend spectrum restoration for any carpet cleaning.After the carpet was fully dry the next day, we could see where there was still residue from the application of Carpet Guard. I called them and they sent 2 cleaning professionals that day, and used a carpet scrubber to remove the residue.WHAT A GREAT JOB THEY DID. CARPET LOOKS LIKE NEW!THANK YO!
I have had carpet cleanings before when the stain reappears the next day. Well it has been a week now since Spectrum cleaned my carpets and they still look great, without a single stain reappearance! They got out many, many pet stains, old and new. The two man crew was friendly and professional. I highly recommend Spectrum!
Each person we've dealt with at Spectrum has been extremely professional and kind. They stand behind their work. Our dog had an accident last year and it was a very tough stain to get out and they kept coming back until it was made right. Even the owner came to help out. We hired them to come back this year for an annual cleaning and it was great work!
Excellent service! Great communication! They were on time, polite, and most importantly made our white carpet look new! I would definitely use them again, and I have been referring them to friends and family!
The employee was on time and very courteous. He was done quickly and our carpets look much better. He was careful to check the materials of our carpets, and let me know that one was not safe for them to clean due to the silk content of the fibers. We greatly appreciated that info. I would use them again in a heartbeat.
They wanted 230.00 to clean a 5x7 and a 9x12 area rug that is NOT a specialty rug. They don’t swap out a room cleaning for stairs (like the majority of company’s). Entice you with a special then nickel and dime you to death with add on’s and high prices. Will not use again
The folks at spectrum are absolutely TOP NOTCH!!!! Matt was exceptionally kind and professional when we chatted to create a booking for our carpets to be cleaned. Day of - Nate showed up on time and took care of us showing the highest in professionalism and care! Highly recommend!!
This is by far the best carpet cleaner around!The carpets are barely wet and they actually get pet stain and odor out of carpet..others have just moved it around the room and left so wet it is squishy!2nd time we had them and they will be our go to....
This is the first time we used Spectrum as I feel that steam cleaning is more effective on our carpets. We had a scheduling issue and Spectrum sent a team to work late on a Friday night to get our carpets cleaned. The team he sent were amazing! They work efficiently, were super nice and did an amazing job. I'll definitely be a repeat customer!
Miichael with SPECTRUM CLEANING did a fantastic job doing the cleaning of the carpets as I requested. He showed up on time, was very polite, and there were no problems at all with getting the job done satisfactorily. I would recommend there services to anyone looking to get this work done.
I've been using Spectrum Cleaning for my property management Company Tri Home Life, LLC. They have handled numerous cleans for me and the carpets come out great. Even when I thought they might not. What I really appreciate is the communication with them. They are quick to respond and take care of things for me. Thanks!
I've used Spectrum on a couple of projects and they have been outstanding to work with, offering competitive pricing, solid communication and great services. They will be my go-to for restoration work!
I had Spectrum clean my carpets then couch since I’ve been in my new house for a year. Both the carpet and the couch looked like new. We will be using Spectrum twice a year ! Justin worked with us and hopefully he can come out again.
I have used various carpet cleaners throughout the years, but when I had Spectrum clean mycarpets for the first time a couple of years ago I knew I would never use anyone else. Every time they clean, it is excellent in every way. The person cleaning has always been polite, professional and thorough. The cleaning agents used on my carpet do such a great job, it looks new again. And the price is right! Okay, it's a little more than the cheapest company out there, but you get so much more with Spectrum. I probably shouldn't say this, but every time Spectrum cleans my carpets, they always throw in some extras, free of charge . Michael, the technician that did the cleaning today, was superb. I don't think I've ever seen anyone clean carpets so thoroughly. And he was so polite and friendly . You could tell he really cared about doing a good job .That is so rare today . Thanks Spectrum!
I have used Spectrum for years and certainly will continue to do so!. They are 3M approved carpet cleaners and meet the requirements to keep my warranty in place from the carpet manufacturer. They do a great job and the technicians have always been professional and courteous.
I needed vapor barrier replaced in my crawl space. Spectrum Cleaning and Restoration was quick to respond, knowledgeable, professional, courteous and competitively priced. I’m very pleased with the work they did. My only request would have been that the surface be wiped down a bit when they finished since I also use it for storage. Still I would call on them again in a heartbeat!
The whole experience was great and very easy. I scheduled my appointment online. It was incredibly easy, providing all of the packages they offer. I received a confirmation email shortly after booking. Up until the actual appointment, I received a reminder email and a couple of texts telling the service details and the service provider’s name. I was given a two hour arrival window between 2pm and 4pm. At 1:29 I got another text saying the provider was en route and arrived shortly thereafter.I showed the provider the area and he set to work quickly pre-treating spots. The whole process took about an hour and looks great! I’d definitely recommend Spectrum.
I have to preface here with, I used to clean carpets for a living. In fact, I used to be a manager for that company that oversaw the cleaning operations. That's said, I was ready to be put off with something from my service. Not because I felt like Spectrum would inherently do a poor job, but because I have a critical eye. I couldnt find anything to be upset with. From the communication, to Garrett being competent, clean and efficient, it was a wonderful experience. I highly recommend their services.
I highly recommend you trust Spectrum for your restoration needs. Dealing with water damage is never fun but I can honestly say this company made the clean up from my fridge leak an absolute breeze. I was so relieved to find them after a few other pushy companies had given me estimates. My fridge had leaked into the subfloor and I knew this wasn't a one day job so I was incredibly grateful with how polite and caring Matt was from our first phone call to last, how thorough and patient Fernando was answering all my questions and working with my insurance parameters from day one and how Justin jumped right in and kept things moving when the team was pulled to other projects. My project was probably on the smaller scale in the restoration realm yet I felt like the team treated me as if i were their own family member and my home as if it were their own. They always gave me honest answers, explained processes and expectations clearly, were persistent and extremely patient when my insurance gave us both a run around, communicated with the highest respect, promptly followed up when they said they would and always had clear next steps, etc. I'll definitely be using Spectrum for future routine cleanings. Do yourself a favor and book them.
I tried REALLY hard to stain mommy and daddy's white carpet, but they hired Spectrum and all my hard carpet staining work went to waste!They did an incredible job and were efficient, timely and great to work with. Highly recommended!
Garret was great. Easy to talk to and I like the way I was notified on the estimated arrival time. I did not get a chance to check out the finished job because the new tenants moved in right after. But I’m sure it’s good.
If you need remediations, call this crew. From first contact with Matt to Justin then Fernando, all with their distinctive expertise, they are professional, responsive, knowledgeable and fairly priced. They did their best to ease an extremely stressful situation!
Nathan arrived on time and was very friendly. He was knowledgeable and answered all of my questions. There was one piece of furniture to move and Nathan happily assisted me to move it. Quick, clean, and easy. Highly recommend. Thank you!
We were really happy with Our carpet cleaning. They kept us very informed and up to date with great communication before, during, and after the cleaning. Grant was really nice and helpful and he did a great job cleaning our carpets. He worked really hard and appreciate the job he did!
Great costumer service. These guys were great to work with and top notch when it came to thoroughly getting all the stains out of our carpet. I would highly recommend working with these guys in the future and love their commitment to getting the job done!
These guys were great! They were ahead of schedule, moved the furniture around as necessary, and have these carpets looking like new. The price is very reasonable for the quality of service and professionalism. Well done!
My experience was perfect. Mike the tech was professional, knowledgeable, and extremely accommodating.Carpet results was more then I expected and I was throughly pleased.Noteworthy: the dry time on the carpet was considerably shorter then I have experienced with other companies as well.Will recommend this company highly.
I have worked closely with Spectrum Cleaning and Restoration on several projects, and would recommend them 10/10 times!!! They are professional, efficient and have an amazing team!! The whole Spectrum team is amazing and is willing to do whatever is needed to make sure their clients are taken care of! Thanks for everything, Justin, Kelly, Matt, and the rest of the Spectrum Team!
Great job on cleaning the carpet, even high traffic areas. I checked on it after it dried, and it looks even better than I thought. I think my cleaning guy was Grant, and he really was professional, answered all my questions, and was thorough. I will use Spectrum again as he suggested.
Very impressed. Will definitely use Spectrum again. Carpet and area rug look brand new. Nathan did an amazing job. He showed up right on time, worked quickly, and did a great job. Look forward to working with this company in the future.
Fernando arrived a little early (great) and got right to work. I have never had a carpet cleaning professional take so much time and extra care cleaning the carpet and area rug. Other cleaners were in and out of my condo in 30 minutes. Fernando made sure everything was spotless and took nearly 2 hours doing it right. Highly recommend this company and will use them again.
I used this company before and they did an awesome job. I recently used them again and I wasn’t pleased. I called them and shared my concerns. They just re-did my carpet yesterday and did an awesome job!!! I would recommend this company. They listened to my concerns and made it right.
the service tech was over an hour late (he did notify me), he was not dressed professionally. The time he spent took longer than he told us in cleaning the carpets. I think he used too much water because in many areas the carpet did not dry in 6 hrs and in fact were still very damp 24 hours later.
Spectrum did our whole house spring carpet cleaning today. They were running late owing to a situation which was not their fault at all. They called and let us know what their new ETA was. We have a lot of pets and a cat that pees in a particular closet if she can sneak in there. This is a smell that is nearly impossible to remove and we did not have high hopes. We had done the carpets in fall with a dry method that turned out to be a waste of money. Their cleaning was very thorough and far superior. To my absolute surprise they were able to get the cat smell out of the closet. I found a couple weird spots after they were gone and the technician was back out as fast as he could get here. We never determined what the spots were from but they came out immediately with a clean dry towel and the technician even offered to hook up his hoses again which wasn't necessary but very kind. Great service and great work! We will be using them from now on.
Ryan was outstanding with his work product cleaning the carpet as well as his interaction with me-the client. He took the time to explain his work and what I should do with the carpet he'd cleaned.I highly recommend him.
I've been working closely with Spectrum at the property I manage for 2 years. The quality of their work makes them the company I rely on for regular cleanings and the one I suggest to other professionals.
The Best Service, Top quality! I am new to Colorado, renting someone elses house, never had a basement and dont understand anything about water!!! I cant tell you how much this company helped me! simple broken pipe, turned my basement into a swimming pool!! 3 weeks from moving out, 2 weeks till i was supposed to get married and i decide to water the lawn!! No idea how long it was on for but in the end, thousands damaged inc the new wedding dress!!! can you say destroyed!Before i completely lost it, The guys at Spectrum Cleaning made this very, very easy!! Not only did they keep the landlord up to date on what was going on, they kept me in touch also!! fought tooth and nail to make sure the house was safe for my family and I. Fast! Respectable! Honest! I couldnt have asked for better!!
Great company! These guys clearly know what they are doing. Their customer service is excellent and they are top notch when it comes to getting things done. We had an extremely flooded basement and Matt was an absolute wizard at helping us out. His knowledge and acumen played a key role in our basement being rejuvenated. I highly recommend their services!
Best. Company. Ever. Service was incredible and everything was done so well! My life is truly changed. My carpets have never looked so good! Everyone that sees them asks me how they got so clean and I am GLAD to tell them. Would 1000000% recommend. Amazing job!
I thought that the team was very professional and friendly. They did an excellent job on my carpets and left them better than they started. Easy process to get them to my home and great customer service and response time. Matt and Justin took initiative to make sure we had every need met. Highly recommend them to anyone!
Spectrum was so great to work with! They were easy to schedule and did a stellar job on our carpets when we were moving out of the house we were renting. Definitely should be your go to carpet, flood and mold restoration company!